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General
Which healthcare professionals do you support?
We currently support MD, DO, PA, NP, RN, and LCSW professionals.
What type of licenses does Mocingbird support?
We support both state licenses and board certifications. All you have to do is upload your license information and completed CMEs, we will calculate and track your progress and notify you when things are due. In addition to state and board licenses, we also help track other professional licenses, including DEA, ACLS, ATLS, BLS, and more. These trackers can be added to your customized dashboard as well.
How much does Mocingbird cost?
For individuals our annual subscription cost is $199 a year. For organizations, we offer a competitive price. Please contact sales for custom pricing.
For current medical students and residents, there is no cost to you. Send a note to [email protected] with proof of your current student status, and we will waive your subscription fee.
Can I sign my organization up for Mocingbird?
Yes, we can help! Book a time to chat with our team here or visit our enterprise page for more information.
Where can I report incidents?
Report incidents to [email protected]
Is our data backed up? Are there disaster recovery tools in place?
All data you store in Mocingbird is fully backed up with tested and certified disaster recovery processes in place. The backup of data and disaster recovery is handled by Mocingbird and our infrastructure services.
How do you ensure that your service is reliable?
We apply best practices in design and operations, such as redundancy, resiliency, distributed services, and monitoring—to name a few.
Will you inform us when things change in the service, and will you let us know if our data is compromised?
We do inform you, via email, if there are any important changes to the service with respect to security, privacy, and compliance. We also promptly notify you via email if your data has been accessed improperly.
Is our data encrypted?
Yes – we use Amazon S3 and Heroku. Sensitive customer data is encrypted at rest and when traversing over public networks.
Is a copy of Mocingbird's SOC 2 Type 2 compliance report available?
Yes! Simply email [email protected] to request our latest SOC 2 Type 2 report.
